Terms & Conditions

1. Introduction

These Terms and Conditions govern the use of the website homekitconsultant.co.uk and homekitconsultant.com (“the Website”) and the provision of any consultation or related services (“the Services”) offered by The Homekit Consultant, based in Guildford, Surrey, United Kingdom (“we”, “us”, or “our”).

By accessing or using this Website, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use this Website or purchase any Services.

 

 

 

2. Services

We provide advice, consultation, and planning services for smart home systems compatible with Apple HomeKit, Amazon Alexa, and Google Home. Services may be delivered by video call, phone, or email.

All consultations are offered in good faith and based on the information you provide. We do not accept liability for any issues resulting from incomplete, incorrect, or misleading information provided by you.

 

 

 

3. Bookings and Payments

All consultations must be paid for in full prior to booking confirmation. Payment methods will be clearly stated on the Website. Prices are quoted in GBP (£) and include any applicable taxes unless otherwise stated.

We reserve the right to change our pricing or service offerings at any time, though such changes will not affect confirmed bookings.

 

 

 

4. Cancellations and Rescheduling

 

• Cancellations made 7 days or more before the booked consultation will receive a full refund.

• Cancellations made within 48 hours of the booking will be refunded 50%.

• Cancellations made less than 48 hours before the booking or failure to attend will result in no refund.
  If we are unable to deliver the consultation due to unforeseen circumstances (e.g. illness, technical issues), we will offer to reschedule or refund in full.

 

 

 

 

5. Future Installations and On-Site Services

Where applicable in future, if an installation or in-person service is booked:

 

• Cancellation after the consultant is already en route may incur travel expenses and a £10 administrative fee.

• You must ensure safe and reasonable access to the premises.

• We reserve the right to decline or postpone any on-site work that poses safety or compliance risks.

 

 

 

 

6. Customer Satisfaction and Complaints

If you are dissatisfied with a completed consultation, you must contact us at homekitconsultant@gmail.com within 7 days of service delivery. While refunds are not offered after completion, we aim to resolve any issues to ensure customer satisfaction.

 

 

 

7. Intellectual Property

All materials, reports, text, images, and content provided on or through the Website remain the intellectual property of The Homekit Consultant unless otherwise stated.

You may not copy, reproduce, distribute, or exploit any content without our prior written consent.

 

 

 

8. Affiliate Links and Recommendations

This Website may contain affiliate links to third-party products or services. We may earn a commission if you purchase via these links. Affiliate links are provided for your convenience and do not imply endorsement or responsibility for the products or sellers. You should review each third-party’s terms and policies before purchase.

 

 

 

9. Limitation of Liability

To the maximum extent permitted by law, The Homekit Consultant shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our Website or Services.

Advice provided during consultations is based on experience and current technology but does not constitute certified electrical or engineering advice. You remain responsible for ensuring compliance with all relevant local and national regulations.

 

 

 

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these Terms or the use of our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

 

 

11. Contact Information

For any queries regarding these Terms, please contact:

The Homekit Consultant

Guildford, Surrey, United Kingdom

Email: homekitconsultant@gmail.com