Privacy Policy

This Privacy Policy describes how The Homekit Consultant, based in Guildford, Surrey, United Kingdom (“we”, “us”, or “our”), collects, uses, and protects personal data when you visit homekitconsultant.co.uk, homekitconsultant.com, or engage our consultation services (“the Services”).

We are committed to ensuring that your privacy is protected and that all personal information is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our Website or Services, you consent to the collection and use of your personal information as described in this Policy.

1. Data Controller

The data controller for the purposes of UK data protection law is:

The Homekit Consultant

Guildford, Surrey, United Kingdom

Email: homekitconsultant@gmail.com

2. Information We Collect

We may collect and process the following categories of personal data:

• Identity and Contact Information: name, email address, phone number, address.

• Service-Related Information: details about your smart home preferences, devices, and household requirements shared during consultations.

• Booking and Transaction Data: records of your service bookings and payment confirmations.

• Communication Data: correspondence via email, phone, or online forms.

We do not collect special category data (e.g. health, religion, political opinions) unless specifically required and consented to for a service-related reason.

3. How We Collect Data

We collect personal information when you:

• Submit an inquiry through our contact form or email;

• Book or pay for a consultation;

• Provide information verbally during a consultation (video, phone, or email);

• Sign up for updates or marketing communications (if offered).

4. How We Use Your Data

We use your personal data for the following purposes:

• To provide and manage consultations and related services;

• To communicate with you about your booking or inquiries;

• To process payments and issue receipts;

• To improve our services and customer experience;

• To send marketing or informational updates (only where you have opted in);

• To comply with legal or regulatory obligations.

5. Lawful Basis for Processing

We process personal data under one or more of the following legal bases:

• Contractual necessity – to deliver the service you have purchased or requested.

• Legitimate interests – to manage and improve our business operations.

• Consent – for optional marketing communications or where explicitly required.

• Legal obligation – to comply with UK tax and recordkeeping requirements.

6. Data Retention

We will retain your personal data only as long as necessary to fulfil the purposes described above, including to satisfy legal, accounting, or reporting obligations.

Typically:

• Consultation records and invoices are retained for up to 6 years to comply with tax regulations.

• Contact and communication data are retained for up to 2 years after your last interaction, unless you request deletion sooner.

7. Data Sharing and Disclosure

We do not sell or rent personal data to third parties.

We may share limited data only where necessary with:

• Service providers who assist with payment processing or booking management;

• Legal or regulatory bodies if required by law;

• Subcontractors or consultants, where necessary to deliver an agreed service (future installations only).

All third-party service providers are contractually required to protect your data in compliance with UK GDPR.

8. Data Storage and Security

Your data is stored securely using encrypted systems and password-protected accounts.

We take appropriate technical and organisational measures to prevent unauthorised access, loss, misuse, or alteration of your personal data.

While we take all reasonable steps to protect your information, we cannot guarantee absolute security due to the nature of the internet.

9. International Data Transfers

We primarily store and process data within the United Kingdom.

Where any third-party service providers (e.g. cloud or email systems) process data outside the UK, they must ensure adequate safeguards consistent with UK GDPR (such as Standard Contractual Clauses).

10. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

• Right to access – request a copy of the personal data we hold about you.

• Right to rectification – request correction of inaccurate or incomplete data.

• Right to erasure – request deletion of your personal data where it is no longer necessary.

• Right to restrict processing – request that we limit how your data is used.

• Right to data portability – request transfer of your data to another provider.

• Right to object – object to processing based on legitimate interests or for marketing purposes.

To exercise these rights, contact us at homekitconsultant@gmail.com.

We may require identity verification before responding to such requests.

11. Cookies and Analytics

Our Website currently does not use tracking cookies or analytics tools.

If we introduce cookies or third-party analytics in the future, a separate Cookie Policy will be published, and consent will be obtained in accordance with UK law.

12. Marketing Communications

We will only send marketing or promotional emails if you have explicitly opted in.

You may withdraw your consent at any time by clicking the “unsubscribe” link in any marketing email or by contacting homekitconsultant@gmail.com.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised “Last Updated” date.

14. Contact Information

For any questions, concerns, or data requests, please contact:

The Homekit Consultant

Guildford, Surrey, United Kingdom

Email: homekitconsultant@gmail.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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