Refund Policy

This Refund & Cancellation Policy outlines the terms under which customers may cancel or request refunds for services purchased from The Homekit Consultant, based in Guildford, Surrey, United Kingdom (“we”, “us”, or “our”).

 

By booking or purchasing any consultation or service through homekitconsultant.co.uk or homekitconsultant.com (“the Website”), you agree to the terms set out in this Policy.

 

 

 

 

1. Services Covered

 

 

This Policy applies to all paid consultations, advisory services, and any future installation or on-site services offered by The Homekit Consultant.

 

We do not sell physical goods directly; however, affiliate links to third-party products may appear on our Website. Purchases made through third-party sites are not governed by this Refund Policy and are subject to the seller’s own terms and conditions.

 

 

 

 

2. Cancellation of Consultations

 

 

Customers may cancel a confirmed consultation as follows:

 

• 7 days or more before the scheduled consultation:
  ➤ A full refund will be issued.

• Between 48 hours and 7 days before the scheduled consultation:
  ➤ A 50% refund will be issued.

• Less than 48 hours before the scheduled consultation or in case of non-attendance (“no show”):
  ➤ No refund will be provided.

 

 

Refunds will be made to the original payment method within 5–10 business days of confirmation.

 

 

 

 

3. Rescheduling

 

 

Customers may request to reschedule a consultation up to 48 hours before the scheduled time at no additional charge.

Reschedule requests made within 48 hours of the appointment will be treated as a late cancellation and subject to the above refund rules.

 

 

 

 

4. Dissatisfaction or Service Issues

 

 

Once a consultation has been delivered, no refunds will be issued.

However, if you are dissatisfied with the service or believe it did not meet the agreed scope, you may contact us within 7 calendar days of delivery at homekitconsultant@gmail.com. We will review the matter and may offer a follow-up consultation or corrective advice at our discretion.

 

 

 

 

5. Future On-Site or Installation Services

 

 

If on-site services are offered in the future:

 

• Cancellations made after the consultant is already en route will incur travel costs plus a £10 administrative fee.

• Refunds for in-progress or completed installation work will not be issued, except in the event of proven negligence or breach of contract on our part.

 

 

 

 

 

6. Refund Method

 

 

All approved refunds will be processed using the same payment method originally used for purchase. We do not issue refunds in cash or via alternative payment methods.

 

Refunds may take up to 10 business days to appear depending on your bank or payment provider.

 

 

 

 

7. Cancellation by The Homekit Consultant

 

 

We reserve the right to cancel or reschedule a consultation due to unforeseen circumstances such as illness, technical issues, or events beyond our control. In such cases, you will be offered either:

 

• A full refund, or

• The option to reschedule to a mutually convenient time.

 

 

 

 

 

8. Affiliate Purchases

 

 

Where affiliate links to third-party retailers or manufacturers are used, we are not responsible for the sale, delivery, or return of such products. All refund or return requests for those products must be directed to the respective seller in accordance with their refund policies.

 

 

 

 

9. Legal Rights

 

 

This Policy does not affect your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection laws.

 

 

 

 

10. Contact Information

 

 

For any refund or cancellation requests, please contact:

The Homekit Consultant

Guildford, Surrey, United Kingdom

Email: homekitconsultant@gmail.com